Sciens

FREQUENTLY ASKED QUESTIONS

Please feel free to reach out to Sciens@themrlgroup.com with any questions you may have!

Production Time

Production times are listed on each item, and our best estimates based upon current production times and inventory on each item. Production time is the time allotted for our team to create your items and does not include transit time to your delivery address. The MRL Group will advise at the time of order if a lead time is expected to be longer than stated lead times.


Payment

All payments must be made using Credit Card


Return Policy

Each product that lists a production time is a custom piece. The MRL Group cannot accept returns unless the item received is incorrect or damaged. Please Contact Us within 2 business days of delivery if you have any issues with your delivery and we will work with you to find a solution.


Apparel Sizing

For apparel, please refer to size chart when ordering. No exchanges or returns are available for apparel pieces.


Custom Items

For custom items, please refer to the Custom Inquires page that details the process for purchasing products not listed.


Bulk Pricing

All pricing provided is the best available. Whether you are ordering 1 or 1,000 units, the store pricing reflects the 1,000 piece price.


For large order pricing

Please Contact Us with the below details and we will assist you with completing your transaction.

Event Date if applicable:

Requested product(s):

Requested quantit(ies):

Requested color(s):

Requested size(s):

Ship to address (must be business address):

Requestor name, position, email, and phone:


For all additional questions please contact us.